AI Dispatch Software for Emergency, Diesel & Heavy Equipment Repair

When the phone rings, trucks are down, iron is sitting dead in a yard, and customers are pissed, you don’t have time for spreadsheets and guesswork. MetaFleet’s AI dispatch software takes the chaos out of emergency, mobile diesel, and heavy equipment repair by automatically turning calls into jobs, assigning the right tech, and keeping everyone in the loop from first ring to paid invoice.

Instead of juggling phone calls, text threads, and whiteboards, your team runs from one live dispatch board: every job, every tech, every status in one place. AI handles the grunt work—job intake, routing, updates—so your dispatchers and owners can focus on keeping assets moving and customers happy.

If you’re running mobile diesel, roadside, towing, heavy equipment service, or a hybrid shop + field operation, this is built for the mess you’re living in today—and it scales as you grow.

The Problem: Dispatch Is Organized Chaos

Most diesel and mobile shops grow into dispatch. They don’t design it.

Here’s how it usually works:

• A driver, operator, or fleet manager calls in a panic
  
  
• Someone writes notes on a pad or in a text thread
  
  
• You’re mentally tracking which tech is where and who might be free
  
  
• You call three people to find one tech
  
  
• Job details are half-remembered by the time the tech gets there
  
  
• Someone forgets to update status, so you don’t really know what’s done
  
  
• At the end of the day/week, invoices are late or missing line items
  
  

That “system” works until:

• You add a 3rd or 4th tech
  
  
• You add a second truck, bay, or service rig
  
  
• You start doing more emergency or after-hours work
  
  
• You sign your first real fleet or site contract with SLAs
  
  

Then the cracks show: jobs slip, ETAs are wrong, techs sit idle while others are overloaded, and cash gets stuck in “we’ll invoice it later.”

The Fix: AI Dispatch that Runs From Call to Cash

MetaFleet’s AI dispatch software turns that mess into a clean, repeatable workflow.

1. Every request gets captured
   
   
   • Phone calls, web forms, and texts all end up as structured job tickets inside MetaFleet.
     
     
   • No more “who talked to that guy?” or “what did he say again?”
     
     
2. AI assigns the right tech in seconds
   
   
   • The system looks at tech skills, current location, workload, and job urgency.
     
     
   • It suggests or auto-assigns the best tech—no more dialing down a list.
     
     
3. GPS-aware decisions, not guessing
   
   
   • When you assign a tech, MetaFleet shows how far they are (in minutes) from the job.
     
     
   • AI uses distance and travel time in its decision-making, so you’re not sending the wrong truck from across town.
     
     
4. Everyone sees the same live board
   
   
   • Dispatchers see all jobs on a central dashboard.
     
     
   • Techs get mobile notifications with full job details.
     
     
   • Customers get accurate ETAs and status updates without you calling them back.
     
     
5. Job details flow straight into invoicing
   
   
   • Time, parts, rates, and notes are captured as work happens.
     
     
   • When the job is complete, the invoice is ready—no re-typing, no hunting for paper.
     
     

Result: Less chaos, fewer missed jobs, faster response times, and invoices that go out same day instead of “whenever we catch up.”

Feature Breakdown: What MetaFleet AI Dispatch Actually Does

Smart Job Assignment (with GPS Distance)

AI dispatch software automatically matches each job to the right technician, not just the first one who answers the phone.

• Considers skills, past work history, and job type
  
  
• Uses real-world distance and drive time to pick the best tech for each job
  
  
• Prioritizes urgent breakdowns without losing track of routine work
  
  

Your dispatcher can still override anything—but they’re no longer starting from zero every time the phone rings.

Distance-Aware Job View & Status

Instead of a whiteboard and “Where is everyone?”, MetaFleet gives you a clear, real-time view of work:

• See all open jobs and assigned techs in one queue
  
  
• When assigning, see how far each tech is (in minutes) from the incident or site
  
  
• Track job statuses: new, assigned, en route, on site, completed
  
  

You stop guessing who’s closest and start making decisions that save miles and hours.

AI Call Analysis & Dispatcher Coaching

MetaFleet doesn’t just log calls—it helps you coach your people on them.

Think of it like Gong or Chorus, but built for diesel and heavy equipment operations:

• Calls are recorded and transcribed so you can review what was actually said
  
  
• AI flags key moments, common objections, and missed questions
  
  
• You can see patterns in how dispatchers handle emergencies, quotes, and upset customers
  
  
• Use real calls in 1:1s and team meetings to train new dispatchers and tighten scripts
  
  

Instead of wondering “are we handling calls the right way?”, you have concrete examples and AI-driven insights to make your dispatchers sharper over time.

Call-to-Job Workflow

Once the request is captured, MetaFleet converts it into a clean, trackable job:

• Caller info, location, asset details, and complaint in one place
  
  
• Standard fields for fleet units, VIN/serial, hours/mileage, and issue description
  
  
• Clear complaint and notes so the tech is prepared before they roll
  
  

You go from “operator called about a dozer making a noise” to “Emergency on-site: D6 dozer, final drive noise, customer yard, needs mobile tech.”

AI Repair Assist (Built-In)

MetaFleet includes an AI repair assistant built for how techs actually talk and type.

• Takes poorly written complaints and tech notes ( “truck shaking bad, smell, grease on rim” ) and turns them into clean, structured job summaries
  
  
• Breaks that summary into clear work items and diagnosis lines that make sense to a customer and to your back office
  
  
• Uses consistent, professional language so tickets are invoice-ready and customer-facing, not a wall of shorthand only your lead tech understands
  
  
• Helps make sure important details from the notes actually show up on the job and on the invoice, so you’re not giving away work for free
  
  

It doesn’t replace experience—but it makes your techs and dispatchers look sharper, keeps the story straight, and saves your admin from decoding handwriting and half-sentences at the end of the day.

AI Tech Support Copilot

On top of dispatch and repair assistance, your team gets an AI tech support copilot inside MetaFleet:

• Answers “how do I…?” questions about workflows, pricing setups, and job handling
  
  
• Helps dispatch and admins quickly find past jobs, units, and history
  
  
• Reduces time spent digging through menus or asking someone “where is that again?”
  
  

This keeps your team moving instead of getting bogged down in software navigation and process questions.

Automated Invoicing & Fleet-Friendly Billing

Because the job was structured from the start, billing becomes a few clicks instead of a rebuild:

• Labor time and parts pulled straight from the job
  
  
• Correct rates per customer (retail vs fleet, contract vs spot)
  
  
• Taxes and fees applied consistently
  
  
• Audit-ready records for fleets, sites, and compliance
  
  

You stop losing money on “forgot to bill for that” and cut your invoice delay from days/weeks to same-day.

One Hub for Dispatch, Techs, and Admin

MetaFleet becomes your operating system for field and emergency work:

• Dispatch board
  
  
• Tech mobile experience for job details and status
  
  
• Job history and notes
  
  
• Invoicing and insights
  
  

One system instead of five half-solutions and a bunch of memory.

Real-World Use Cases

Emergency Fleet Breakdowns

A fleet truck is down on the side of the highway. Every hour is lost revenue.

With MetaFleet AI dispatch:

• Call comes in → your team creates a structured job in seconds
  
  
• System finds the nearest qualified mobile tech based on skills + drive time
  
  
• Tech gets directions and job notes instantly
  
  
• Fleet manager gets updates and a clear summary once finished
  
  

You look professional, not reactive.

Mobile Diesel & Heavy Equipment Repair Crews

For independent mobile shops running out of a few service trucks:

• You see all open calls and assignments in one queue
  
  
• Jobs are routed to reduce wasted driving and deadhead time
  
  
• Techs update status from their phones, no extra admin
  
  
• You handle more calls per day without adding a dispatcher
  
  

Whether you’re working on class 8 trucks, loaders, excavators, or yard tractors, AI dispatch keeps the work flowing.

Towing & Recovery

For towing operators tied into heavy-duty repair:

• AI dispatch helps you triage calls by urgency and location
  
  
• Suggests the best truck to send based on job type and distance
  
  
• Keeps customers in the loop with clear ETAs
  
  
• Links towing jobs with follow-up repair work if you do both
  
  

Busy nights stop feeling like a losing battle.

Hybrid Shops (Bay + Mobile)

If you’re running in-shop AND mobile work:

• See bay jobs and field jobs in one operational view
  
  
• Decide when to send a mobile tech vs pulling into a bay
  
  
• Keep utilization high for all techs, not just whoever yells loudest
  
  

Before vs After: What Changes with AI Dispatch

FAQs

Is this just for big fleets?
No. MetaFleet is built first for independent diesel shops, mobile mechanics, towing operators, and heavy equipment service teams who are growing out of spreadsheets and whiteboards—typically in the 3–10 tech range where chaos starts. If you’re larger or multi-location and want to tighten operational excellence around dispatch and field work, MetaFleet scales with you too.

Will this replace my dispatcher?
No. It makes your dispatcher more effective. AI handles the repetitive stuff (who’s closest, who’s free, summarizing work, surfacing patterns), so your dispatcher can focus on customers, exceptions, and keeping the whole day flowing.

How long does it take to get up and running?
Most teams can get the dispatch board and core workflows live in days, not months. We help you configure jobs, roles, and pricing so you see value quickly, then layer in more automation as you go.

What if my techs aren’t “tech savvy”?
If they can use a smartphone, they can use MetaFleet. They see jobs, tap to update status, and add notes/photos. We train them and keep it simple—no 40-click workflows.

Does it work with my accounting and payment tools?
Yes. MetaFleet is designed to push clean invoice data into tools like QuickBooks and to handle payments through providers like Stripe. The goal is simple: do the work once, get paid faster.

What happens if I still want manual control?
You always have override. AI suggests assignments and workflows, but dispatchers can re-route, re-assign, or change priorities with a click.

Ready to get out of dispatch chaos?
Book a call, and we’ll walk your current workflow, show you how AI dispatch fits, and build a simple rollout plan for your team.